system information

Notice Re: RealTracs Network Outage

To Our Valued Users:

Earlier today, the RealTracs MLS system experienced a network failure related to a piece of hardware and its configuration.  During that time, our engineering team worked continuously along with multiple senior engineers from Cisco to rectify the problem.

The core issue was a network connectivity failure related to a piece of hardware and was not associated with the MLS system itself or the database.  Please know, your data was always safe and secure.

All RealTracs systems, including our Internet service providers, have redundancies, or backup systems, in place to ensure MLS uptime.  Today’s outage was caused when a redundant piece of network hardware took over a process from a failed system as it is designed to do, and the failed system continued to run, causing the interruption.  As soon as our engineers identified the source of the failure, it was removed, and system access was restored.

RealTracs will continue the ongoing implementation of cloud-based systems and other technologies to help ensure such a failure in the future is mitigated.  We take the uptime and reliability of the MLS system very seriously, and sincerely apologize for this unacceptable inconvenience.

New MLS Features Added Today

What’s New?

  • The Shared Agent reports now include clickable Tax ID links
    • When the tax link is clicked from a desktop, and you are logged into realtracs.net, the full CRS tax report will open
    • If you are not logged in, an overlay with the most popular fields will open
    • When you click the link from your mobile device,mobile-friendly overlay with the most popular tax fields is openedimage2018-1-11_10-39-52.png
  • The stats results tab now contains a Year Built column for minimum, average, median and maximum values
  • You no longer have to select listings to Print from the Stats tab
    • image2018-1-11_10-43-34.png

If you get stuck or have questions…

The RealTracs technical support staff is available Monday – Friday from 8:00 a.m. until 5:00 p.m. The quickest way to reach a technician is via an Online Chat.  To start a chat, click the button at the top of RealTracs.net.

Add Listings in MLS Up to 30 Days in Advance

Whether you want to call it coming soon, pre-marketing, taking a pause, or Aunt Sally and Uncle Rupert coming over for Thanksgiving, you can do just that with your property in the MLS with the Active – Not Showing status.

The great thing about Active – Not Showing is that you can now list your property in MLS and set the date it goes Active – Showing for up to 30 days out instead of the previous 15!  If you need to paint, make repairs, or get the visiting relatives out of the house, just set the status to Active – Not Showing and do what you need to do.  Days on Market WILL NOT accumulate during the time your listing is initially set to Active – Not Showing.

Need to take a break after the listing has gone to Active – Showing?  You can change the status from Active – Showing to Active – Not Showing until your sellers are ready.  You no longer need to withdraw the listing to take a pause!


That’s not all…

  • Type has been added as a Residential option to the List View Results when applying custom column headers
  • Arrows have been added to your List View Results to confirm the sort direction on sorted columns
  • The Office phone is now included on your user profile and RealTracs signature

Some things we fixed under the hood…

  • Add/Edit:  Manual geo-coding issue with pin drop was fixed with  November 2nd release
  • Commercial listing report:  Lease per SqFt is no longer rounding the user entered value
  • CMA Report:  MLS numbers now link back to the full report

Also, don’t forget…

We recently released some additional updates on how your listing date is input in Add/Edit, and user-friendly shareable links, along with other important feature improvements.  Check out the details at here.

If you get stuck or have questions…

The RealTracs technical support staff is available Monday – Friday from 8:00 a.m. until 5:00 p.m. The quickest way to reach a technician is via an Online Chat.  To start a chat, click the button at the top of RealTracs.net.

Additional Features Added to RealTracs 3.0

The latest updates and enhancements to the RealTracs 3.0 MLS System went live Thursday May 25th.

  • Shared Listings:  Upcoming Open House information is now displayed in the emailed listing notification
  • New Report Format:  Land, Lots and Farms and Commercial are now available in the new report format via single shared listings.  The remaining classes and viewing multiple reports is coming very soon!
  • Hot Sheets/Days Back Searches:  List Price and Subdivision have been added as search criteria
  • Mobile.RealTracs.net:  A new button for viewing the Buyer Full report has been added to the online results AND clicking the Agent Full or Buyer Full Report buttons will now open the new version of the listing reports for Residential and Condo.  Once these reports have been opened, they can be Shared via text.

The RealTracs help desk staff is available Monday – Friday from 8:00 am until 5:00 pm to answer any questions you might have about the newly added features or anything else in the new system.  They can be reached at 615-385-0777 or via email at helpdesk@realtracs.com.

Additional Fixes and Features Added to RealTracs 3.0

The latest updates and enhancements to the RealTracs 3.0 MLS System went live Wednesday September 28th.

The RealTracs help desk staff is available Monday – Friday from 8:00 am until 5:00 pm to answer any questions you might have about the newly added features or anything else in the new system.  They can be reached at 615-385-0777 or via email at helpdesk@realtracs.com.

Updates:

  • Search Results:  You can now set your own default results tab by updating your Site Preferences in My Page.
  • Search Results:  When there is only one result, that result is automatically selected for ease of printing and sharing.
  • Hot Sheets:  The max results for List View, Thumb View and Full View has increased to 500 listings. The Map results max remains at 250.
  • Stats Results Tab:  List Price per Square Foot and Sales Price per Square Foot is now displayed.
  • Map Search and Results:  The drawing tools bar has been updated and relocated to a less intrusive location.
  • Hot Sheet List View Results:  Zip code, city, LP/SF and SP/SF have been added to the Add/Remove columns feature.
  • New counties added:  Hopkins County KY (area 111) and Caldwell County KY (area 112)
  • Search Panel for all searches:  The font has been increased for the field names.
  • Auto Notify/Prospector:  Print and More menus have been added to the Results and Saved columns.
  • Search Panel for all searches:  A Contract Date field has been added to the Under Contract Showing status for applicable property classes.
  • Media Manager:  A View Photos button has been added.
  • Help/Support:  Area School Info help has been added.

Fixes:

  • Office Page/Inventory:  The issue where the tax ID field was printing as a full URL is now fixed.
  • Listing Status Change:  The error seen when entering commas in a sales price has been resolved.
  • Archive Search:  Status changes from Under Contract Showing to Active are now tracked and displayed.
  • History Report:  The issue with all status changes displaying as Under Contract Showing has been resolved.

Additional Fixes and Features Added to RealTracs 3.0

The latest updates and enhancements to the RealTracs 3.0 MLS System went live Wednesday August 31st.

The RealTracs help desk staff is available Monday – Friday from 8:00 am until 5:00 pm to answer any questions you might have about the newly added features or anything else in the new system.  They can be reached at 615-385-0777 or via email at helpdesk@realtracs.com.

Updates:

  • Print Reports, Results Views and Print Preview: All now display the contingency when applicable for Under Contract Not Showing Listings
  • Results list below map is now displayed automatically when Search is clicked
  • List View:  Printing is now available for custom layouts
  • List Results Tab & Map List Results:  Status specific color blocks added for easy status identification
  • Phone numbers clickable for dialing on RealTracs.net when accessed via mobile device
  • Log in As:  Depressing the keyboard enter key now logs in the selected user
  • Prospector:  Unsubscribe button relocated to User Preferences
  • New Firm Profile now available via the Office Page for Office Staff, including a new field for Firm License #
  • Firm License # is now displayed on the Firm Roster via Roster Search and clicking the Firm name on all reports once the license number has been added to the Firm Profile under the Office Page by Office Staff
  • New Broker Property Log added to the Office Page menu for Office Staff

Fixes:

  • CMA:  LP/SF, LP/Acre and LP/Unit columns for subject property are now calculating
  • Auto Notify:  Clear Frequency button is now working again

Understanding the New Status Changes

The accurate status of a property is an important piece of information, as it communicates where in the listing cycle it is.  Please be aware that there are some new status choices coming to add/edit on September 7, 2016 that will replace Active with a Contingency and Pending.  While what they are called might be new, the function is not.

Under Contract – Showing (formerly Active with a Contingency) simply means the listing has an accepted offer to purchase pending clearance of a contingency, such as the sale of a home or financing.  It’s important to note that the home will still be shown to prospective buyers for back up offers.  During this time, Days on Market still accumulates.

Under Contract -Not Showing (formerly Pending) listings have a binding sales contract that has been accepted by both parties, and Days on Market no longer accumulates.  Three things are needed when moving to Under Contract- Not Showing:

  1. The Under Contract date
  2. Off-Market Date
  3. Sales Agent Name
  4. Co-Sales Agent name (if applicable)

The new status change form will be placed in the RealTracs Online Information Library when the changes are effective.

The image below will help give you a visual of the listing cycle as your property moves through the statues in RealTracs.

listing cycle

There is online help available to assist you in understanding the new status changes.  A full description of each can be found here, as well as a step-by-step video tutorial and walk-through of how to change the status of your listings.

Also, as always, if you have any questions regarding the new statues, or anything else, do not hesitate to contact the RealTracs Help Desk at 615-385-0777 or via email at helpdesk@realtracs.com.  They are available Monday – Friday from 8:00 am until 5:00 pm.

Additional Fixes and Features Added to RealTracs 3.0

The latest updates and enhancements to the RealTracs 3.0 MLS System went live Wednesday August 3rd.

The RealTracs help desk staff is available Monday – Friday from 8:00 am until 5:00 pm to answer any questions you might have about the newly added features or anything else in the new system.  They can be reached at 615-385-0777 or via email at helpdesk@realtracs.com.

ALL UPDATES, ENHANCEMENTS, and FIXES

Updates:

  • Media Manager: Rotation buttons added to each image
  • Media Manager: New process for uploading additional photos and editing existing photos
  • Media Manager: New process for deleting an image
  • Stats Results tab: Option added to print over 250 results
  • Stats Results tab: Option to see over 250 results added to Cross Class
  • Mobile.RealTracs.net: You can now navigate from the mobile site to the full site and from the full site to the mobile site when on a device detected as mobile.
  • Customizable html CMA: Added to Land, Multi-Family, Commercial, Rental, Auction, MLS# and Cross Class Search
  • CMA Print Options: Printing now includes only the completed custom fields
  • Auto Notify: Pick contacts button added to Step 2
  • Auto Notify & Prospector: Notifications can now be turned off by clicking the name on the notification
  • Prospector – Users activating their 26th Auto Notification will be prompted to subscribe to Prospector
  • Prospector: Search field added
  • Prospector: Unsubscribe button added

Fixes:

  • Portrait images are now handled properly on the Thumbnail view and are no longer stretched
  • History report is now displaying price change data properly
  • Public Site Report: Both the date and time are now considered so the entered dates are included in the results
  • Preview email listings links are now working when composing an email listing message
  • Delegate logins: Reports now display the “Requested By” name of the logged in user
  • Model Open House links are now displaying in the OH column for all classes
  • Office Page/Agent Performance: Date range fields added

Notice of Planned System Outage

There will be a planned RealTracs MLS system downtime Wednesday evening, July 6 from 10 pm until 12 midnight to perform scheduled system maintenance.

On the evening of Sunday, July 10, RealTracs will take approximately four hours of downtime in order to perform necessary system maintenance and upgrades.

When: The outage window will last from 10 pm on the evening of Sunday July, 10th until 2 am on the morning of Monday, July 11th.

What is Impacted: All MLS systems including RealTracs 3.0 RealTracs.com, RETS, and the RealTracs eCommerce Site.

RealTracs apologizes for any inconvenience as we make these important system upgrades.dreamstime_m_22882056

Additional Fixes and Features Added to RealTracs 3.0

The latest updates and enhancements to the RealTracs 3.0 MLS System went live Thursday June 30th.

The RealTracs help desk staff is available Monday – Friday from 8:00 am until 5:00 pm to answer any questions you might have about the newly added features or anything else in the new system.  They can be reached at 615-385-0777 or via email at helpdesk@realtracs.com.

ALL UPDATES, ENHANCEMENTS, and FIXES

Updates:

  • Printing no longer requires a download to users browser
  • Hot Sheets/Days Back:  UC Show has been added to the activity type search options and Pending has been replaced by UC Not Show in the Reason column
  • Hot Sheets/Days Back: Color coding has been changed to a color block in front of the Reason and Status
  • When toggling via MLS# from List View to Full View, go back to Listing where a user leaves off and see a brief yellow highlight.
  • Tax ID History report added for all searches
  • Mobile.RealTracs.Net: Active Contingent now displays as UC Showing and Pending as UC Not Showing
  • Help/Support/Rules now links to January 2016 rules document and Rules Changes
  • Auto Notify Results Column now includes page navigation when clicking on the MLS#

Fixes:

  • Road frontage value that was missing on full tab for land-lots-farms is now displaying
  • Rental full report now displays compensation fields correctly from MLS# search
  • Saved Search for all classes:  Additional criteria drop down fields will now save without a selected value
  • Emailed listings: All photos now display the same size
  • Mobile.RealTracs.Net: User and Office roster information is now up to date