Scheduled classes are cancelled this week of the release so all RealTracs Customer Happiness Representatives can be available for hands on training at the RealTracs office, and as additional resources to assist the Help Desk staff with callers looking for help. The hours help is available, both over the phones and in the RealTracs offices, have been extended this week and are as follows:
Tuesday March 29: 6am – 6pm
Wednesday March 30: 7am – 6pm
Thursday March 31: 7am – 6pm
Friday April 1: 7am – 6pm
Saturday April 2: 10am – 1 pm (Phone support only)
Help in person at RealTracs will be first come first served, and we will most likely experience heavier than normal call volume, so please be patient.
If your problem is not pressing you can also email firstname.lastname@example.org. See something out of place or have suggestions? Send an email to email@example.com.
Please note: for the fastest response to your help questions, please do not post your inquiry on the Facebook or Twitter pages…they won’t be ignored, but a response could be delayed.
Remember also, the quickest place you can find help is http://help.realtracs.net or click the blue question mark icon in the upper right corner of the page. There you will find easy Quick 1, 2, 3, instructions on how to use various system features, as well as “Just Show Me” videos to walk you though the processes, if you prefer.
We hope you are as excited as we are about the release of your new MLS system – RealTracs 3.0!!!