Security

Warning: Email Phishing Scam

It has been reported that some users have received a billing email similar to one sent from RealTracs (below).  You can spot the scam by the four asterisks (****) in the credit card information. Do not click any links and delete this email immediately.

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There are three important things to understand regarding this email:

  1. The billing system was NOT compromised and all account and payment information is secure.
  2. If you received multiple payment confirmation emails you were not double charged by RealTracs.
  3. This was a phishing email which is an attempt to gain your personal information by masquerading as a trustworthy entity – RealTracs, in this case.

To ensure you keep yourself safe, you can view your billing information in the Billing section in RealTracs.net.

Questions? Be sure to contact the Support Desk via on online chat, email, or phone.

 

New RealTracs Password Policy  

Overview

The protection of your confidential listing and personal information in the MLS is something RealTracs takes very seriously. A strong password is key to the protection of this information, especially with the ever-increasing threats from phishing or hacking attempts and attacks. As part of the need to increase your online security, RealTracs is implementing a new password policy to ensure that only the user (you!) knows his or her own password.

How to Update Your Password

There is not a process you need to initiate.  You will be prompted to update your password automatically on or after Thursday, February 15th when logging into ReaTracs.net.

Password Complexity Requirements:

  • Password length must be eight (8) characters minimum

In addition, passwords must contain at least three (3) of the following elements:

  • One lowercase character
  • One uppercase character
  • One number
  • One non-alphanumeric symbol

*Please note: if your current RealTracs password already meets the requirements above, you will not receive a notification.

This updated policy will increase your online security by establishing a strong, yet reasonable, password that follows common guidelines recommended by leading security professionals.  RealTracs appreciates your understanding in our effort to keep your information safe and secure.

If you have questions about the new password policy, please be sure to contact the RealTracs Help Desk via an online chat, email, or phone.

PROTECT YOURSELF FROM SCAMS!

Have you seen the email below that appears to be from RealTracs?  If it is in your inbox you should DELETE IT IMMEDIATELY!  If you already responded or provided sensitive information, be sure to change your RealTracs password.

RealTracs will never send you an email regarding login notices or ask for personally identifiable information.

If you are unsure the email really came from RealTracs, call our HelpDesk and ask.

The RealTracs technical support staff is available Monday – Friday from 8:00 a.m. until 5:00 p.m. The quickest way to reach a technician is via an Online Chat.  To start a chat, click the button from the top of RealTracs.net.

You can also call 615-385-0777 or send an email to helpdesk@realtracs.com.

Stay safe out there!

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IMPORTANT: Potential Predator Texting Area REALTORS®

BEWARE! We have an active dialogue with a person we believe to be a predator – if this number contacts you 615-983-7940 please let me know and save any text messages you receive – ALSO 615-992-7613 has been sending similar text messages – Both perpetrators have said they “are just now back in town”

This previous statement is a warning from a local REALTOR®, and a police report has been filed.  The full comments from other REALTORS® are below – these are simply screenshots taken from Facebook at about 9:15 am Thursday morning – you can click on each to view.

For the most recent updates, you should visit the Facebook group “All Things REALTOR – Central Tennessee“.  Also, additional safety resources can be found at REALTOR.com’s REALTOR Safety Page.

RealTracs would like to remind everyone to use the utmost caution when working with unknown individuals, and to follow the safety steps outlined here.

Stay safe and TRUST YOUR INSTINCTS! 


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Safeguard Your Information

Well, since we are not in Kansas anymore Toto, or Walnut Grove, or even Mayberry—we all have to be on the lookout for scam artists and….well….crooks.

With that being said, please understand that RealTracs will never send you an email requesting your password or other personally identifiable information.  However, do remember you will be required to answer the three security questions you provided answers for during the Clareity enrollment process to recover a lost or forgotten password.

Also, be sure to give special attention to scams that occur in other places, such as Craigslist or eBay, that ask you to wire money or click unfamiliar links.

If you have any doubts about it, it is best to play it safe and stay away.