Author: Mark H.

CRS Data’s October Product Deep-Dive

Property Report Editing

Today, we’re exploring ways to make important edits to your property reports. These simple adjustments can help you make accurate changes to the property characteristics of your subject building.

Be sure to press enter or tab to save your changes automatically. These changes will only be made to your account. They will not be seen by other users. 

How to Edit Property Characteristics

2018-10-10_09-39-12You have the ability to edit the number of bedrooms, number of bathrooms and total square feet for a property. When you pull up your property report, edit these sections by clicking in the boxes (shown above) and typing your new values.

Be sure to press enter or tab to save your changes automatically.

How to Revert Back to Your Original Values

Option 12018-10-10_09-45-41

1. Click in the blue box.
2. When the pop-up box appears, you can click to revert the number to the original value

Option 2

1. Click on the link – “click here” – at the bottom of the “Property Characteristics: Building” section.
2. Once you click on the link, the numbers will be reverted back to their original values.

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Notice Re: RealTracs Network Outage

To Our Valued Users:

Earlier today, the RealTracs MLS system experienced a network failure related to a piece of hardware and its configuration.  During that time, our engineering team worked continuously along with multiple senior engineers from Cisco to rectify the problem.

The core issue was a network connectivity failure related to a piece of hardware and was not associated with the MLS system itself or the database.  Please know, your data was always safe and secure.

All RealTracs systems, including our Internet service providers, have redundancies, or backup systems, in place to ensure MLS uptime.  Today’s outage was caused when a redundant piece of network hardware took over a process from a failed system as it is designed to do, and the failed system continued to run, causing the interruption.  As soon as our engineers identified the source of the failure, it was removed, and system access was restored.

RealTracs will continue the ongoing implementation of cloud-based systems and other technologies to help ensure such a failure in the future is mitigated.  We take the uptime and reliability of the MLS system very seriously, and sincerely apologize for this unacceptable inconvenience.

Parking & Driveway Fields in Add/Edit Updated to Further Align With RESO Platinum Data Standards

Over the past several weeks RealTracs’ users have undoubtedly noticed several changes to the parking fields in Listing Add/Edit.  This is related to our continued efforts of ensuring Add/Edit completely matches the RESO Data Dictionary (more information).

As part of the evolution toward a completely RESO compliant Add/Edit, changes have been made to the Driveway field in Add/Edit, listing searches, and reports.

The Driveway field and some of its descriptors are now selections in the Open Parking Features field in Add/Edit.  Open Parking — or uncovered parking — is a designation often associated with cities where identifying all options is important, e.g., alley parking, on-street parking, and a driveway. As part of this update, there are new options now available to choose from, denoted below by an asterisk (*).  When adding a listing, you can make up to three Open Parking selections.

Open Parking Features (3)

Aggregate Concrete Parking Pad*
Alley Access Driveway* Paved
Asphalt* Gravel Shared Driveway*
 Assigned On Street Unassigned
Circular Driveway* Parking Lot Unpaved

For current listings with the Driveway features found in the list below, the new Open Parking feature will replace each with a new description.  Please note, these changes will be automatic – there is no action you need to take for your listings. Additionally, you will be able to update Open Parking Features selections as needed.

Former Driveway Options With New Open Parking Descriptions

Former Driveway Options  New Open Parking Description
Blacktop Asphalt
Pea Gravel Gravel
Stone Paved
Penetrated Unpaved
None  – – –

New and Improved Online Billing System Has Arrived

The new billing system was released today and paying your invoice is now easier than ever before!

  • Auto Pay – Your payment method is stored securely on file which means no more logging in just to pay your bill!
  • Credit, Debit, or ACH Payments – Payments can be made from your debit or credit card, or automatically drafted from a checking or savings account.
  • Easy Monthly Billing Cycle – No more guessing when the payment is due or forgetting to make a payment.  Charges will be deducted at the same time each month.  No more quarterly billing!

Please Note: Online payment via credit/debit card or ACH are the ONLY approved methods of payment  Mailed or in-person payments of any kind including those sent from your bank via an automatic bill pay service are not accepted.


Important First Steps to Take

Adding a Payment Method

  1. Access your Billing Page in RealTracs.net by selecting Billing Info from the drop-down next to your name.
  2. Your billing summary is at the top of the page.  Click Add Payment Method to enter your payment information.
  3. Enter your credit or debit card information on the Add Payment Method screen and click Add Card.

    For ACH payments from your checking or savings account, select ACH (Electronic Check) and click Initiate Verification.  Please note: ACH verification can take between three to five days to complete.  This process is controlled by your financial institution.


Other Billing Features

  • Billing History.  View your complete invoice and payment history from the billing page.
  • Sponsor Another Account.  Sponsoring an account is when you pay for all the charges incurred by another user, such as a personal assistant or office staff person.  Instructions on how to set this up can be viewed at help.realtracs.net.
  • Auto Notify Management. Manage your auto-notification subscription right from the billing page.

Subscription Cost Changing in October

Beginning in October, the monthly charge for all licensed participants and users who have access to RealTracs will go from $120 per quarter to $42 per month – an increase of $2 monthly.


Questions About the New Billing System?

Online help for the billing system is available at help.realtracs.net if you have any questions.  If you can’t find the answer to your question there, please be sure to contact our Help Desk staff via an online chat, email, or phone.

GARAGE & PARKING ADD/EDIT FIELD CHANGES MADE FOR MULTI-FAMILY, LAND-LOT-FARM, AND RENTAL LISTINGS

As of August 29, RealTracs’ users will see RESO updates to the multi-family, land-lot-farm, and rental class garage/parking fields in Add/Edit.  This is a continuation of the parking updates that were started with Residential listings (see previous post).

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Going forward, there are two additional required fields when a multi-family, land-lot-farm, or rental class listing is input into the Add/Edit system: Garage Spaces and Garage Features.  If a value of at least “1” is entered into Garage Spaces, a description must be selected from the Garage Features drop-down list to the right.  There are also lists (options are shown below) to choose the features of your listing’s Carport or Open Parking Spaces.

New Garage Features New Carport Features New Open Parking Features
Alley Access Alley Access Alley Access
Assigned Assigned Assigned
Attached Attached On Street
Attached – FRONT Detached Parking Lot
Attached – REAR Private Unassigned
Attached – SIDE Unassigned
Attached/Detached
Basement
Boat
Detached
Private
Unassigned

Some important notes:

  • Individual Garage and Individual Carport are being replaced with Private in the Garage and Carport Feature lists.
  • Parking Space will be replaced with Parking Lot (you can also select Assigned in Open Parking Features for this situation)
  • Shared Garage and Shared Carport is being replaced with Unassigned

GARAGE & PARKING ADD/EDIT FIELD CHANGES MADE FOR CONDO LISTINGS

As of August 15, RealTracs’ users will see RESO updates to the condo garage/parking fields in Add/Edit.  This is a continuation of the parking updates that were started with Residential listings (see previous post).

2018-07-16_15-53-47

Going forward, there are two additional required fields when a condominium listing is input into the Add/Edit system: Garage Spaces and Garage Features.  If a value of at least “1” is entered into Garage Spaces, a description must be selected from the Garage Features drop-down list to the right.  There are also lists (options are shown below) to choose the features of your listing’s Carport or Open Parking Spaces.

New Garage Features New Carport Features New Open Parking Features
Alley Access Alley Access Alley Access
Assigned Assigned Assigned
Attached Attached On Street
Attached – FRONT Detached Parking Lot
Attached – REAR Private Unassigned
Attached – SIDE Unassigned
Attached/Detached
Basement
Boat
Detached
Private
Unassigned

Some important notes:

  • Individual Garage and Individual Carport are being replaced with Private in the Garage and Carport Feature lists.
  • Parking Space will be replaced with Parking Lot (you can also select Assigned in Open Parking Features for this situation)
  • Shared Garage and Shared Carport is being replaced with Unassigned