Janine Darnell, Bobbi Jo Nugent, and Cindy Couey were recently recognized and celebrated by the RealTracs Board of Directors for 20 years of exceptional service to the company.
Brentwood, TN (Dec. 6, 2018) – Janine Darnell was first known as the book and photography manager when she started with RealTracs on March 3, 1998.
“I knew Janine at the (then) Nashville Board of REALTORS® as we launched a weekly circular, Real Estate This Week. Janine was hard-working, attentive to details and customer-focused,” said Stuart White, CEO of RealTracs, Inc.
White continued, “When RealTracs was formed in 1996, we used a third-party service to photograph listings, publish books and distribute the books to real estate offices. We knew the books were going away and digital camera photography was taking hold. Janine was hired to manage the transition.”
Darnell hired a team of independent photographers and brought book publishing and distribution in-house. Book publishing took several years to phase out, with a lot of sweat and tenacity, to ensure those who wanted books could still get them.
The photography service for new listings continued for 14 years and was discontinued in 2012. Darnell managed the photographers and the processes. She also assisted – and still does – agents who upload their own listing photos.
In 2012, Darnell transitioned from “photography guru” to “lockbox guru.” While maintaining the integrity and assistance with listing photos, she managed the SentriLock system, assisted new lockbox users and ensured that the lockbox database and system were secure.
“Janine has a heart for serving our customers. She has weathered many, many ‘core-service’ changes with a great attitude and humble spirit, and she has our deepest gratitude for being a rock in the storm,” said White.
Bobbi Jo Nugent began her career with RealTracs on June 4, 1998. With a degree in accounting, she was hired as RealTracs’ first, full-time accountant.
“When RealTracs launched, we were learning everything about starting a new business. My drive was to bring Internet technology into the real estate space, but I also had business processes to attend to,” said White.
“Bobbi Jo was a life-saver. When she was hired, our accounting and reporting to the board was… well, horrific,” said White. “Bobbi Jo reconciled billing, bank balances, reports, and receivables. She provided financial management stability during a time when RealTracs was transitioning its system to the Internet, establishing itself as an Internet Service Provider (ISP) for the Realtors®, hiring developers and support staff and phasing out the books.”
While proficient, accounting was not her passion! It only took a few years to realize she needed a different job that was more connected to Realtors® and people.
“Bobbi Jo hated her job and hated me,” continued White. “I asked her what she really wanted to do, and she replied that she wanted to be an FBI agent. I told her I couldn’t help with that but asked if she wanted to try out being a Customer Happiness Rep.”
The rest is history. Nugent is well-known for her teaching abilities, attention to customer needs and her ability to translate customer feedback into action items for the development team. She has a loyal following in students and passionate praise from her customers.
Nugent was named the Director of Customer Happiness in 2017 and has been responsible for team management, training, and online help systems.
“Bobbi Jo is an integral part of RealTracs’ history and the embodiment of RealTracs’ mission. Her devotion to serving our customers, advocating for the Realtor’s role in real estate and her integrity is what RealTracs is all about.”
Cindy Couey is the one person everyone should have in their lives. Couey has been the go-to person for every majorRealTracs change since 1998. She has provided common-sense input, compassion, and support while rolling up her sleeves to do the hard work.
Hired on August 10, 1998, Couey’s official role has been to enforce accurate data in the RealTracs system. Couey manages data accuracy, interprets contract terms and coaches agents in how to abide by the law, ethical obligations, and the MLS rules. In a day, Couey answers questions ranging from legal contract terms to MLS days-on-market calculations.
Because of her impeccable character and her key role in facilitating a harmonious marketplace, Couey has raised the quality level of service for the entire real estate industry in Middle Tennessee. Her insight into business processes, discrimination between legal and ethical questions, compassion for customer circumstances and an acute understanding of RealTracs’ and customers’ needs has ensured RealTracs’ success in supporting its customers.
“Cindy is that person you go to for counsel,” said White. “Whether it’s about making a rule change, how many Supra lockboxes should be exchanged for SentriLock lockboxes, press release wording, planning a staff meeting, formulating goals for the year, managing travel and on and on, Cindy is the person everyone relies on for insight and advice.”
White continues, “Cindy is so smart and insightful. If I had to rescue people during a disaster, Cindy is the person I would trust for advice.”
While the directors and staff celebrate Cindy Couey for twenty years of service, her legacy and influence will abide for years to come, and its gratitude will never be fully conveyed. RealTracs salutes Cindy Couey with the utmost appreciation!
It has been reported that some users have received a billing email similar to one sent from RealTracs (below). You can spot the scam by the four asterisks (****) in the credit card information. Do not click any links and delete this email immediately.
There are three important things to understand regarding this email:
- The billing system was NOT compromised and all account and payment information is secure.
- If you received multiple payment confirmation emails you were not double charged by RealTracs.
- This was a phishing email which is an attempt to gain your personal information by masquerading as a trustworthy entity – RealTracs, in this case.
To ensure you keep yourself safe, you can view your billing information in the Billing section in RealTracs.net.
Questions? Be sure to contact the Support Desk via on online chat, email, or phone.
Don’t worry. The ability to list auctions in RealTracs is not going away. However, how and where you list an auction in the MLS is changing to better match RESO’s data dictionary standards.
How is Auction Changing?
Previously all auctions were listed in their own property class regardless of what type of property was being auctioned. The auction property class was a mixed bag of residential, land, commercial, and other type listings. Now, when listing an auction, it will be added to the appropriate property class – residential, condominium, land/lot/farm, commercial, or multi-family.
How Will I List an Auction?
Auction is now a Special Listing Condition. Recent changes were made in Add/Edit that require listing agents to select a special listing condition to describe the type of listing being entered. Absolute Auction and Reserve Auction are being added as two of those options for offices who are approved to list Auctions.
Are the Auction Types Changing?
No. Listing agents approved to list auctions will still have the option to add a Reserve or Absolute auction to the MLS system. As a reminder:
- Reserve Auction: An auction where the property for sale may not be sold if the final bid is not high enough to satisfy the seller – that is, the seller reserves the right to accept or reject the highest bid.
- Absolute Auction: An auction in which the property for sale will be sold regardless of price
Please note: Reserve or Absolute Auction can be used in combination with one other Special Listing Condition, including foreclosure. Reserve and Absolute Auction cannot be selected together.
How Will I Search for Auctions?
Auctions will be easy to search for, identify, or exclude, depending upon your needs. First, auctions will now be included in the search results (except rental) and will be distinguishable by the presence of a gavel icon in the list views and agent/buyer reports.
Want to search only for auctions? You can do so by adding Special Listing Conditions to Additional Criteria and selecting Absolute Auction and/or Reserve Auction.
You can exclude auctions from your search in a similar way by selecting Standard (or any other) Special Listing Conditions and excluding the Auction selections.
Perhaps you want to save a search that looks for just Auctions? You can select one or both Auction selections from Special Listing Conditions, choose your search criteria, and click Save. Give your search a name, and it’s available any time you need it from your list of saved searches.
Some Additional Notes
Information specific to the auction such as minimum bid, auction date & time, terms and buyer’s premium should be included in the Public Remarks field.
The existing and historical auction listing information will not be converted to an existing property class or special listing condition and will be found by using the auction search.
Existing auction listings will be accessible for a short period of time to ensure that you have time to close them all out.
If You Have Questions or Need Help
This is a significant change, and the RealTracs Support team is here to help you with any questions or concerns. Support technicians are available via online chat, email or phone Monday – Friday from 8:00 a.m. until 5 p.m. and on Saturday from 10:00 a.m. until 4:00 p.m.
Selecting a Listing Type has historically been how agents clarify what kind of listing is being entered into the MLS system. Beginning next week, the Listing Type field in add/edit is going away and being replaced with two separate RESO-defined fields which will better describe the listing.
First, we’re adding a field for Listing Agreement – this refers to the type of agreement between the seller and the listing agent. Options for Listing Agreement include:
- Exclusive Agency
- Exclusive Right To Lease
- Exclusive Right To Sell
Second, we’re adding Special Listing Conditions – this field describes the type of sale at the time of listing (similar to what Listing Type was used for). Options for Special Listing Conditions include:
- HUD Home
- Other Foreclosure
- Owner Agent
- Short Sale
- Standard (default)
- VA Foreclosure
There are three things to note. First, RealTracs will map the Listing Type for existing listings into these two fields. Second, Saved Searches that include Listing Type will reference the appropriate Special Listing Condition value. Lastly, both Listing Agreement and Special listing Conditions will be required for Residential, Condo, Commercial, Multi-Family, and Land/Lot/Farm property types.
Have questions about the new listing fields? Be sure to chat, click, or call a support technician.
RealTracs Support Desk
M-F 8 a.m. – 5 p.m.
Saturday 10 a.m. – 4 p.m.
Property Report Editing
Today, we’re exploring ways to make important edits to your property reports. These simple adjustments can help you make accurate changes to the property characteristics of your subject building.
Be sure to press enter or tab to save your changes automatically. These changes will only be made to your account. They will not be seen by other users.
How to Edit Property Characteristics
You have the ability to edit the number of bedrooms, number of bathrooms and total square feet for a property. When you pull up your property report, edit these sections by clicking in the boxes (shown above) and typing your new values.
Be sure to press enter or tab to save your changes automatically.
How to Revert Back to Your Original Values
1. Click in the blue box.
2. When the pop-up box appears, you can click to revert the number to the original value
1. Click on the link – “click here” – at the bottom of the “Property Characteristics: Building” section.
2. Once you click on the link, the numbers will be reverted back to their original values.