Author: Mark H.


Have you seen the email below that appears to be from RealTracs?  If it is in your inbox you should DELETE IT IMMEDIATELY!  If you already responded or provided sensitive information, be sure to change your RealTracs password.

RealTracs will never send you an email regarding login notices or ask for personally identifiable information.

If you are unsure the email really came from RealTracs, call our HelpDesk and ask.

The RealTracs technical support staff is available Monday – Friday from 8:00 a.m. until 5:00 p.m. The quickest way to reach a technician is via an Online Chat.  To start a chat, click the button from the top of

You can also call 615-385-0777 or send an email to

Stay safe out there!


Exciting New Updates Coming to RealTracs 3.0!

RealTracs is getting better all the time!  We are continually adding meaningful and productive updates to ensure your MLS system is the best it can be for your business.

There is more coming to RealTracs 3.0 on Wednesday, September 20! Check out the new additions below!


  • My Profile:  You can now upload a personal profile photo that can be used in your email signature file.  Choose RealTracs Signature and let us build your signature file with your photo and profile info.  Want to build your own signature?  You can do that as well with the Custom Signature option
  1. Click your name in the upper right corner of the site
  2. Choose “Edit My Profile”
  3. Click the round Edit Photo icon at the top of the page to upload and save a photo
  4. Scroll down to choose a signature option



  • Printing New Reports:  Agent Full New! and Buyer Full New! print outs no longer cut off the edge of the primary image
  • Upgrades to Bing improved Bird’s Eye view from the Map results tab
  • Roster results phone number formatting is fixed

More Information Added to Shared Listings and Buyer/Seller Reports

With today’s release, when listings are shared, they now display an indicator that more accurately states the status of the property.  Active-Showing and Under Contract-Showing will display a For Sale indicator; Active-Not Showing, Under Contract-Not Showing, Expired, and Withdrawn listings will display an Off Market Indicator; and, Closed listings will display a Sold indicator along with the sales price.

In the screenshot below, you can see the various flags that will display on listings.  When an individual listing is clicked, more information is displayed such as last list price (on closed listings), and price per square foot.

Please note: Only the filmstrip view and full view will display the current status and price.  The original email view of the status is not real time.

screenshot1              screenshot2.png

The full buyer and seller reports will display this information as well! Listings marked as Active-Showing and Under Contract-Showing will display price per square foot and a For Sale indicator.   Active-Not Showing, Under Contract-Not Showing, Expired & Withdrawn listings will display price per square foot and an Off Market indicator. Closed listings (shown below) will display sales price, sales price per square foot, a Sold indicator, the last list price, list price per square foot, and the closing date in the status field.


There is also a new feedback feature that has been added to the new reports.  This simple thumbs up or thumbs down pop-up simply wants to know what you think of the new report, and offers the opportunity to provide specific feedback.  Once you make your choice, you will not see it again.  Don’t care to provide feedback?  Just click the X in the upper right corner.


Select thumbs up or down and let us know what you think!

What do you think about today’s new features release?  Be sure to send an email to and let us know!

REALTOR® Call To Action to Reauthorize Flood Insurance Program

The National Association of REALTORS (NAR) needs your help to send messages to Members of Congress urging them to support a comprehensive reauthorization of the NFIP.

Reauthorization will make a number of critical improvements to the NFIP including increased funds for mitigation activities, caps on overall premium increases, improved claim and mapping processes, as well as removing hurdles for more private market participation in the flood insurance market.

Reauthorization of the NFIP will help over 5 million homeowners in 22,000 communities around the country, so it is critical Congress acts now.

If Congress fails to take action to reauthorize the NFIP, it will expire by September 30, 2017.

For more information visit the REALTOR action center website by clicking here.

Exciting New Additions to

Several new improvements were just released today, Wednesday, August 23rd.  Exciting new features such as an online help desk chat and an updated full report view are just part of what has been released.

Need help with any of the new features?  Be sure to give our HelpDesk a call at 615-385-0777, send an email to, or now,  chat directly with the Help Desk via an online help session, accessible directly from the main RealTracs toolbar!

  • Support Chat – Chat with our help desk during regular business hours via the Help Desk Chat button on the main RealTracs toolbar.


  • Full Results Tab – Updates to viewing and printing the new report:
    • Based on requests to show more information before scrolling, the image has been reduced in size for the agent version of the full listing.
    • The directions have been moved to the top section.
    • Agent and Office information, including license #’s, can now be viewed by clicking the listing or selling agent name.



  • Map Search :  Drawing a radius now includes the option to manually enter a distance


  • CMA  and List Reports:The search criteria used to create the CMA has been added just below the Median row.

  • List Results View:  The updated Add/Remove Columns tool now includes both Withdrawn and Expiration Date fields.

image2017-8-16_17-8-44           image2017-8-16_17-22-48.png

  • Gallery view (The page that loads with all the images after clicking the listing report main image): High resolution images can now be downloaded individually


  • Printing New Reports:  Second blank page has been eliminated
  • Map Results View:  Acres display on map pin details is now working
  • Add/Edit:  Closed listings can now be edited for up to 30 days after closing
  • MLS# Search:  Saved searches are fully functional
  • Add/Edit:  Manual Geo-coding is now working for Incomplete to Active listings
  • Statistics print:  Average sales price error corrected
  • Transaction Desk option in More Menu: Listing information is now populating again
  • Search Results tabs: Formatting issues with the new report and other results tab have been corrected

New Report Enhancements Released

Updates to the new report released! You responded and we listened. The new reports format now offers clickable agent names to provide more contact information, including office address and license number.

You had more to say about the size of the image and amount of valuable information you want to see without scrolling, so we are working on more updates now and hope to show you very soon.

Disaster Relief Available to REALTORS®

None of us want to think about being affected by a disaster. However, the news is constantly filled with stories of flooding or fires, and either event unfortunately serves as a reminder that the threat of being personally touched by a disaster is always ever-present.

Did you know that as a REALTOR® member of RealTracs, you have a resource readily available through the RealTracs Rising Hope Disaster Relief Fund?  This assistance is available to not only REALTORS® but their immediate families, and employees of REALTOR® Associations.

The RealTracs Rising Hope Disaster Relief Fund was established in 2011 in response to the flooding that affected so much of the Middle Tennessee area in May 2010.  It’s mission is to help REALTORS® across the country during times of need with housing related financial assistance in response to a disaster.

For more details, to download an application for assistance, or to make a tax-deductible donation, visit


The latest updates and enhancements to the RealTracs 3.0 MLS System went live on Tuesday, August 1st.  Here’s a list of what’s new, the improvements being made, and some fixes:
  • MLS# links from Media Manager, Agent Inventory/Productivity, Tax ID History, Tax ID links on listing reports, Colored house icons on CRS tax report, Print Preview in Add/Edit, Auto Notify/Prospector Results, Favorites and Office Page reports now display in the new updated report format.
  • The updated listing reports are now displayed by default on the Full view results tab, with the option to still see the old reports for a short period of time
  • The updated listing reports are also now available for printing from the Print menu, with the option to still print the old reports for a short period of time
  • A shareable link to the new reports for one or more listings can now be created via the Share button on all result views

  • A shareable link to an individual report can now be created via the share icon on the listing toolbar for both Thumbnail and Full tabs


  • Remarks has been increased to a max of 350 characters and Realtor Remarks to 300 characters
  • List view results tab:  The Add/Remove columns feature now includes all listing fields
  • My Profile located under My Page: Be sure and updated your NRDS ID and License Number!
  • Share:  The 1/4 page option has been removed when sharing listings due to the updated format of emailed listing results


  • Chrome scrolling issue when viewing results on the Full view tab
  • Error printing Auction listings
  • Shared listings broken link in Android native mail reader
  • Lost listing info issue when over 250 characters were pasted into the Remarks field on a new listing
  • Mapping result inconsistencies caused by automatic Geo-coding when saving a new listing
  • Custom sort order is maintained on the list view when Show Checked is selected from the More Menu
  • The history report is now correctly reporting contingency changes that occur with status changes