Author: Mark H.

Centralized Showing Services (CSS) is Now Integrated into RealTracs

Centralized Showing Services (CSS) integration is now in RealTracs.  CSS subscribers can now add showing instructions from a new setting in the add/edit system so any RealTracs user can schedule a showing for your listing online!

Here’s how you do it.

Setting up a listing to have online scheduling available

  1.  Under the Office Information section in add/edit (this is the second section down) you will notice a new required field called Showing Service.  By default, this is set to Other, and the Showing Instructions field is still available, just as it has always been. For non-showing service subscribers, there is no change in the process.
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  2. If you are a CSS subscriber and wish to offer online scheduling, select CSS in the Showing Service field. Showing instructions cannot be selected and will now be updated via the CSS website once you make the listing active.  Please note, this does not affect the Showing Phone Number.
  3. Upon confirmation of your listing being saved, a new button labeled Go to Centralized Showing will display at the bottom.  ss2This will sign you into CSS where showing instructions can be managed.  You can also access the listing at https://showings.com/ with your CSS login credentials.
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  4. Any of your listings saved with CSS selected as the showing service will display a Schedule Showing link in the Showing Instructions field found in the Office and Showing Information section.  When a user clicks this link, they will be directed to your listing within the CSS site to schedule their showing. Please note, users scheduling a showing time are not required to subscribe to CSS.ss3

Scheduling a showing online (for all MLS users)

  1. Click the Schedule Showing link to load the scheduling page on Centralized Showings website.  Follow the on-screen instructions.  You do not have to be a CSS subscriber to use this feature.
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    Simply click Schedule Appointments to continue.
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  2. You will then select the day and time for your showing.  Pick a start and end time, and then click the green Confirm Times button. ss5.png
  3. The final step is to click the Schedule All Showings Now! button, and that’s it! You will then see a confirmation screen with full showing instructions and entry information.
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New RealTracs Password Policy  

Overview

The protection of your confidential listing and personal information in the MLS is something RealTracs takes very seriously. A strong password is key to the protection of this information, especially with the ever-increasing threats from phishing or hacking attempts and attacks. As part of the need to increase your online security, RealTracs is implementing a new password policy to ensure that only the user (you!) knows his or her own password.

How to Update Your Password

There is not a process you need to initiate.  You will be prompted to update your password automatically on or after Thursday, February 15th when logging into ReaTracs.net.

Password Complexity Requirements:

  • Password length must be eight (8) characters minimum

In addition, passwords must contain at least three (3) of the following elements:

  • One lowercase character
  • One uppercase character
  • One number
  • One non-alphanumeric symbol

*Please note: if your current RealTracs password already meets the requirements above, you will not receive a notification.

This updated policy will increase your online security by establishing a strong, yet reasonable, password that follows common guidelines recommended by leading security professionals.  RealTracs appreciates your understanding in our effort to keep your information safe and secure.

If you have questions about the new password policy, please be sure to contact the RealTracs Help Desk via an online chat, email, or phone.

New MLS Features Added Today

What’s New?

  • The Shared Agent reports now include clickable Tax ID links
    • When the tax link is clicked from a desktop, and you are logged into realtracs.net, the full CRS tax report will open
    • If you are not logged in, an overlay with the most popular fields will open
    • When you click the link from your mobile device,mobile-friendly overlay with the most popular tax fields is openedimage2018-1-11_10-39-52.png
  • The stats results tab now contains a Year Built column for minimum, average, median and maximum values
  • You no longer have to select listings to Print from the Stats tab
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If you get stuck or have questions…

The RealTracs technical support staff is available Monday – Friday from 8:00 a.m. until 5:00 p.m. The quickest way to reach a technician is via an Online Chat.  To start a chat, click the button at the top of RealTracs.net.

Updates, Enhancements to Add/Edit

There were a few updates and enhancements released to RealTracs.net today including a few changes to Add/Edit.

Other Enhancements:

  • Add/Edit: Acres selection tool includes option for “less than 0.25”.  You can choose to enter either the exact acreage or select that the lot is less than a quarter acre.  A lot-size value is required when exact acreage is not provided.
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  • Add/Edit: Print Preview is now Preview Full Report, button added to listing “confirmation” page
  • Add/Edit Commercial Listing “step 1” updated to include all pricing options
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  • Under Contract – Showing Listing flag color updated to help differentiate from Active
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  • Commercial listing flags now display “For Lease” and “Leased” respectively
  • Rental listing flags now display “For Rent” and “Rented” respectively and “last list” removed from shared emails

Bugs Fixes:

  • Agent information overlay working on shared listing reports

See something off? Need help?  Chat, call, or click the technical support team…they have the answers to all of your questions!

ShowingTime Integrated into RealTracs

A new ShowingTime integration was integrated into RealTracs Thursday!  Now, ShowingTime subscribers can add showing instructions from a new setting in the add/edit system so any RealTracs user can schedule a showing for your ShowingTime enabled listing online!

Here’s how you do it.

Setting up a listing to have online scheduling available

  1. Under the Office Information section in add/edit (this is the second section down) you will notice a new required field called Showing Service.  By default, this is set to Other, and the Showing Instructions field is still available, just as it has always been. For non-ShowingTime subscribers, there is no change in the process.st1.png
  2. If you are a ShowingTime subscriber and wish to offer online scheduling, select ShowingTime in the Showing Service field. Showing instructions cannot be selected and will now be updated via the ShowingTime website after you make the listing active.  Please note, this does not affect the Showing Phone Number.
  3. Upon confirmation of your listing being saved, you will need to open a new browser tab and sign into your ShowingTime account at http://showingtime.com, where showing instructions can be input.
  4. Any of your listings saved with ShowingTime selected as the showing service will display a Schedule Showing link in the Showing Instructions field found in the Office and Showing Information section (below).  When a user clicks this link, they will be directed to your listing within the ShowingTime site to schedule their showing. Please note, users scheduling a showing time are not required to subscribe to ShowingTime. 

    st2.png.

Scheduling a showing online (for all MLS users)

  1. Click the Schedule Showing link to load the scheduling page on ShowingTime’s website.  You do not have to be a ShowingTime subscriber to use this feature; however, you do need to confirm your contact information and agree to terms if ShowingTime doesn’t recognize you.

    st3.png

  2. Click Schedule a Single Showing or Add to ShowingCart to continue and follow the prompts.

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A note to RealTracs’ users:

As you might have seen posted on the RealTracs home page and news, the original intent was to release CSS integration first. However, CSS is having some technical issues with integrating all of the MLS information, so RealTracs released ShowingTime first.

Keith Yount Celebrates 20th Anniversary with RealTracs®

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Keith Yount

Keith Yount is known throughout Middle Tennessee for his continuous support of the Realtor® community.  Mr. Yount has served in a variety of roles over the years as help desk support staff, mail server manager, system and network support engineer, support desk manager, association and stakeholder support expert and QA testing manager.

“Keith is one of those people you can ask to do anything because he’s trusted, diligent and always wants to the best for our customers,” said Stuart White, President and CEO of RealTracs.  “Keith always rolls up his sleeves to do the hard work, and he has the ability to manage major projects.”

Over the years, Yount’s principal job has been managing the Support Desk staff, one of the most challenging positions in any company.  Ensuring fast, accurate and compassionate responses in a fast-paced industry is a challenge.  Yount recently added chat support to supplement the phone and email support services.  Yount is involved in product development, bringing Support Desk feedback to discussions about system development, and he is the final decision-maker when new system features are released.  In addition, Yount has managed the spam firewall, email service, and phone system.

“Keith embodies all of RealTracs’ Core Values,” said White.

  • Total and unequivocal customer satisfaction;
  • Strong personal relationships based on trust, teamwork, honesty, respect, dedication, and commitment to excellence;
  • Operations and product development driven by the needs of the real estate community;
  • Serving people through the highest standards of business and professional ethics;
  • Maximum profitability through total quality service that consistently exceeds customer expectations; and
  • Continuous improvement of products, services, and the work environment.

White continues, “Keith is the guy who answers the call or email at 11:00 p.m. just because he cares about our customers so much.  You can’t ask for more dedication.”  RealTracs® would like to acknowledge Mr. Yount with a sincere “THANK YOU” for 20 years of service to RealTracs® and the real estate industry.