It has been reported that some users have received a billing email similar to one sent from RealTracs (below). You can spot the scam by the four asterisks (****) in the credit card information. Do not click any links and delete this email immediately.
There are three important things to understand regarding this email:
- The billing system was NOT compromised and all account and payment information is secure.
- If you received multiple payment confirmation emails you were not double charged by RealTracs.
- This was a phishing email which is an attempt to gain your personal information by masquerading as a trustworthy entity – RealTracs, in this case.
To ensure you keep yourself safe, you can view your billing information in the Billing section in RealTracs.net.
Questions? Be sure to contact the Support Desk via on online chat, email, or phone.