To Our Valued Users:
Earlier today, the RealTracs MLS system experienced a network failure related to a piece of hardware and its configuration. During that time, our engineering team worked continuously along with multiple senior engineers from Cisco to rectify the problem.
The core issue was a network connectivity failure related to a piece of hardware and was not associated with the MLS system itself or the database. Please know, your data was always safe and secure.
All RealTracs systems, including our Internet service providers, have redundancies, or backup systems, in place to ensure MLS uptime. Today’s outage was caused when a redundant piece of network hardware took over a process from a failed system as it is designed to do, and the failed system continued to run, causing the interruption. As soon as our engineers identified the source of the failure, it was removed, and system access was restored.
RealTracs will continue the ongoing implementation of cloud-based systems and other technologies to help ensure such a failure in the future is mitigated. We take the uptime and reliability of the MLS system very seriously, and sincerely apologize for this unacceptable inconvenience.