Notice Re: RealTracs Network Outage

To Our Valued Users:

Earlier today, the RealTracs MLS system experienced a network failure related to a piece of hardware and its configuration.  During that time, our engineering team worked continuously along with multiple senior engineers from Cisco to rectify the problem.

The core issue was a network connectivity failure related to a piece of hardware and was not associated with the MLS system itself or the database.  Please know, your data was always safe and secure.

All RealTracs systems, including our Internet service providers, have redundancies, or backup systems, in place to ensure MLS uptime.  Today’s outage was caused when a redundant piece of network hardware took over a process from a failed system as it is designed to do, and the failed system continued to run, causing the interruption.  As soon as our engineers identified the source of the failure, it was removed, and system access was restored.

RealTracs will continue the ongoing implementation of cloud-based systems and other technologies to help ensure such a failure in the future is mitigated.  We take the uptime and reliability of the MLS system very seriously, and sincerely apologize for this unacceptable inconvenience.

Parking & Driveway Fields in Add/Edit Updated to Further Align With RESO Platinum Data Standards

Over the past several weeks RealTracs’ users have undoubtedly noticed several changes to the parking fields in Listing Add/Edit.  This is related to our continued efforts of ensuring Add/Edit completely matches the RESO Data Dictionary (more information).

As part of the evolution toward a completely RESO compliant Add/Edit, changes have been made to the Driveway field in Add/Edit, listing searches, and reports.

The Driveway field and some of its descriptors are now selections in the Open Parking Features field in Add/Edit.  Open Parking — or uncovered parking — is a designation often associated with cities where identifying all options is important, e.g., alley parking, on-street parking, and a driveway. As part of this update, there are new options now available to choose from, denoted below by an asterisk (*).  When adding a listing, you can make up to three Open Parking selections.

Open Parking Features (3)

Aggregate Concrete Parking Pad*
Alley Access Driveway* Paved
Asphalt* Gravel Shared Driveway*
 Assigned On Street Unassigned
Circular Driveway* Parking Lot Unpaved

For current listings with the Driveway features found in the list below, the new Open Parking feature will replace each with a new description.  Please note, these changes will be automatic – there is no action you need to take for your listings. Additionally, you will be able to update Open Parking Features selections as needed.

Former Driveway Options With New Open Parking Descriptions

Former Driveway Options  New Open Parking Description
Blacktop Asphalt
Pea Gravel Gravel
Stone Paved
Penetrated Unpaved
None  – – –

New and Improved Online Billing System Has Arrived

The new billing system was released today and paying your invoice is now easier than ever before!

  • Auto Pay – Your payment method is stored securely on file which means no more logging in just to pay your bill!
  • Credit, Debit, or ACH Payments – Payments can be made from your debit or credit card, or automatically drafted from a checking or savings account.
  • Easy Monthly Billing Cycle – No more guessing when the payment is due or forgetting to make a payment.  Charges will be deducted at the same time each month.  No more quarterly billing!

Please Note: Online payment via credit/debit card or ACH are the ONLY approved methods of payment  Mailed or in-person payments of any kind including those sent from your bank via an automatic bill pay service are not accepted.


Important First Steps to Take

Adding a Payment Method

  1. Access your Billing Page in RealTracs.net by selecting Billing Info from the drop-down next to your name.
  2. Your billing summary is at the top of the page.  Click Add Payment Method to enter your payment information.
  3. Enter your credit or debit card information on the Add Payment Method screen and click Add Card.

    For ACH payments from your checking or savings account, select ACH (Electronic Check) and click Initiate Verification.  Please note: ACH verification can take between three to five days to complete.  This process is controlled by your financial institution.


Other Billing Features

  • Billing History.  View your complete invoice and payment history from the billing page.
  • Sponsor Another Account.  Sponsoring an account is when you pay for all the charges incurred by another user, such as a personal assistant or office staff person.  Instructions on how to set this up can be viewed at help.realtracs.net.
  • Auto Notify Management. Manage your auto-notification subscription right from the billing page.

Subscription Cost Changing in October

Beginning in October, the monthly charge for all licensed participants and users who have access to RealTracs will go from $120 per quarter to $42 per month – an increase of $2 monthly.


Questions About the New Billing System?

Online help for the billing system is available at help.realtracs.net if you have any questions.  If you can’t find the answer to your question there, please be sure to contact our Help Desk staff via an online chat, email, or phone.

GARAGE & PARKING ADD/EDIT FIELD CHANGES MADE FOR MULTI-FAMILY, LAND-LOT-FARM, AND RENTAL LISTINGS

As of August 29, RealTracs’ users will see RESO updates to the multi-family, land-lot-farm, and rental class garage/parking fields in Add/Edit.  This is a continuation of the parking updates that were started with Residential listings (see previous post).

2018-07-16_15-53-47

Going forward, there are two additional required fields when a multi-family, land-lot-farm, or rental class listing is input into the Add/Edit system: Garage Spaces and Garage Features.  If a value of at least “1” is entered into Garage Spaces, a description must be selected from the Garage Features drop-down list to the right.  There are also lists (options are shown below) to choose the features of your listing’s Carport or Open Parking Spaces.

New Garage Features New Carport Features New Open Parking Features
Alley Access Alley Access Alley Access
Assigned Assigned Assigned
Attached Attached On Street
Attached – FRONT Detached Parking Lot
Attached – REAR Private Unassigned
Attached – SIDE Unassigned
Attached/Detached
Basement
Boat
Detached
Private
Unassigned

Some important notes:

  • Individual Garage and Individual Carport are being replaced with Private in the Garage and Carport Feature lists.
  • Parking Space will be replaced with Parking Lot (you can also select Assigned in Open Parking Features for this situation)
  • Shared Garage and Shared Carport is being replaced with Unassigned

GARAGE & PARKING ADD/EDIT FIELD CHANGES MADE FOR CONDO LISTINGS

As of August 15, RealTracs’ users will see RESO updates to the condo garage/parking fields in Add/Edit.  This is a continuation of the parking updates that were started with Residential listings (see previous post).

2018-07-16_15-53-47

Going forward, there are two additional required fields when a condominium listing is input into the Add/Edit system: Garage Spaces and Garage Features.  If a value of at least “1” is entered into Garage Spaces, a description must be selected from the Garage Features drop-down list to the right.  There are also lists (options are shown below) to choose the features of your listing’s Carport or Open Parking Spaces.

New Garage Features New Carport Features New Open Parking Features
Alley Access Alley Access Alley Access
Assigned Assigned Assigned
Attached Attached On Street
Attached – FRONT Detached Parking Lot
Attached – REAR Private Unassigned
Attached – SIDE Unassigned
Attached/Detached
Basement
Boat
Detached
Private
Unassigned

Some important notes:

  • Individual Garage and Individual Carport are being replaced with Private in the Garage and Carport Feature lists.
  • Parking Space will be replaced with Parking Lot (you can also select Assigned in Open Parking Features for this situation)
  • Shared Garage and Shared Carport is being replaced with Unassigned

Customize Your Comparable Reports in CRS

Let’s take a moment to delve into custom comparable reports – specifically outlining how you can easily add addresses. It only takes a moment, but your clients will appreciate knowing that the right-fit properties were used to create their comparable report.

How to Add Specific Addresses

2018-08-10_08-39-20.png

  • Start by pulling up the Custom Comparables page.
  • Within the “Search by Location” section, you’ll see a section at the bottom of the page: “Add specific addresses to report.”
  • Within the box, start typing the address. Your address should quickly appear as an autofill option.
  • Click on the address to select it as a new 2018-08-10_08-44-03.pngaddition.
  • You can add up to three specific addresses/properties.
  • Click on the X if you’d like to remove one of the specific addresses.
  • Click “submit” when you’re ready to create your report.

Recognizing New Addresses in Your Comparable Report

The addresses you’ve added will appear at2018-08-10_08-45-25.png the top of the results page. These addresses will feature the label A# so you can easily recognize them.

Have questions about CRS features or anything else?  Chat, click, or call one of our Help Desk technicians for all the answers!

Several Big Features Added to Mobile RealTracs

RealTracs is dedicated to making your experience on the MLS system the absolute best it can be, and the latest updates and improvements will make your time on RealTracs mobile better than ever!  There is a new “Near Me Search” so you can check what’s for sale in your vicinity, a new way to browse the map for listings, an easy to use CMA tool, and more!


Near Me Search

IMG_71F101CEC3D8-1

Need to check what’s for sale in your vicinity?  Easy!  Simply enter the criteria of what you want to look for (price, bedrooms, etc.), tap the blue arrow to set your location and then the blue Search button at the bottom.

RealTracs’ mobile site will find all the listings around you that match.  Search for “Near Me” listings by price, property status, beds or baths, and much more.  You can even search for open houses close by!

 


Browsing the Map

You found some listings, now what?  Plenty!  Need to see what else is in the immediate area?  Drag the map or “pinch”  the map to zoom in or out, and listings will appear on the map as it moves on your screen.  You can also change the layer of the map to a satellite view which displays county names and borders – all with a tap!

Preview the details of any listing by tapping the corresponding marker.  Need the full details?  Click the listing image for more information.  Tap the Grid button at the top of the screen to display a list of all the properties shown on the map.


Mobile CMA

For starters, the CMA layout is mobile friendly with improved readability.  By tapping the more button (…) in the upper right corner, you can either share the listings you pulled or create, view, and print a CMA! If you need to narrow down the selections, choose what you want in the Grid view by checking the listings and running the CMA again.   It’s really that easy!

Ready to customize and share the information?  You have options there as well.  Just tap the gear icon to enter your client’s information and property details.  Add any comments you want, and click OK to save.  You can then send the CMA to a printer by tapping the print icon.


Using a Wildcard to Search

The wildcard (%) is back and available when searching for street names andIMG_BA85F4D1E20B-1 subdivisions.  Use the “%” to replace something such as abbreviations to start the street name.

For example, you are looking for highway 96 and don’t know if “highway” is abbreviated or spelled out search %96, and pull the listings regardless of how “highway” is entered.  Looking for Mt. Zion?  Search %Zion.  What about N. Main St?  Enter you search as N%Main to find listings with N., North, or any other iteration of “north”.

The same rules apply to the subdivision field for whatever it is you are searching for.

 

 


What Good Are New Features if You Can’t Use Them?

We never want that to be the case, and RealTracs has multiple ways for you to get help when you need it.  Live training is offered almost every day at area REALTOR Associations and at the RealTracs office.

Classes cover everything from the mobile website, the CRS Tax system, to instruction on how to enter and manage your listings in RealTracs.  Our stellar training team of Bobbi Jo, Donna, JoAnn, Liz, and Kymberly are the best in the industry and a great resource for you.  Trust us, we aren’t just saying that.

They are that good!

To register for a class, click Class Schedule from the Help option in RealTracs.net.  Classes are organized by the type of class or location, depending on what you select.

We understand you are busy and might not have time to attend a class right now.  That’s ok.  We have a solution for you too!  The RealTracs Help Desk is available Monday – Friday from 8:00 a.m. until 5:00 p.m. and on Saturdays from 10:00 a.m. until 4:00 p.m.  You can get in contact with a technician via an easy online chat, by phone, or via email at helpdesk@realtracs.com.